Glad to hear you're fine -
We have been using a technique called "effect mapping" for years,
which includes defining KPI:s together with the customer. (They're
usually not very good at it, but we can explain it to them and help
them to do it.)
I'm giving a short talk on effect mapping at IA SUmmit this year, on
Friday, April 1st (no joke!) Drop by!
All the best,
18 mar 2011 kl. 12.27 skrev Paola Kathuria:
> How do you measure success in a web site? How do you know that
> your client's money was well spent?
> After a minor brush with breast cancer last year (lopped out - I'm
> super fine now) and a slowing down of client work at my two-person
> company, I'm contracting this year while I figure out what I REALLY
> want to do.
> I've now been to a few interviews. I ask companies: how do you
> measure success? How do you know if you've done a good job?
> The answers I am getting are "analytics". Unless I'm mistaken,
> this'll be like Google Analytics's reports and graphs.
> And I want to know: really? is that all?
> What ever happened to Key Performance Indicators? Aren't people
> writing in measures of success into requirements documents and
> then checking against them after launch?
> Inquiring minds want to know.
> 2011 IA Summit
> March 30 - April 3, 2011
> Pre Conference Seminars: March 30-31
> IA Summit: April 1-3
> Hyatt Regency Convention Center
> Denver, CO
> When replying, please *trim your post* as much as possible.
> *Plain text, please; NO Attachments
> Searchable Archive at http://www.info-arch.org/lists/sigia-l/
> Sigia-l mailing list -- post to: Sigia-l_at_asis.org
> Changes to subscription: http://mail.asis.org/mailman/listinfo/sigia-l
2011 IA Summit
March 30 - April 3, 2011
Pre Conference Seminars: March 30-31
IA Summit: April 1-3
Hyatt Regency Convention Center
When replying, please *trim your post* as much as possible.
*Plain text, please; NO Attachments
Searchable Archive at http://www.info-arch.org/lists/sigia-l/
Sigia-l mailing list -- post to: Sigia-l_at_asis.org
Changes to subscription: http://mail.asis.org/mailman/listinfo/sigia-l
Received on Sat Mar 26 2011 - 18:48:53 EDT