SIGIA-L Mail Archives: Re: [Sigia-l] Throttling UX
Re: [Sigia-l] Throttling UX
Quoting Eric Scheid <eric.scheid_at_ironclad.net.au>:
> Consider a restaurant that provides an all you can eat buffet -- should they
> provide plates a big as hub caps, chairs with extra wide cushioned seats,
> and more? Or should they, as a business, fine tune the experience they
> provide to suit the largest market (not the widest market ;-), as well as
> ensuring they also make a profit at the end of the day? After all, if they
> go broke and have to lock the doors how does that benefit their customer
> base?
Hi Eric,
I must politely disagree :)
Heavy user early adopters are like gold - they evangelise like crazy. No-one
wants to be alone in the feeding frenzy. Cherish them, don't punish them. Don't
build a business model around minimal use if you want people to use the
business. I didn't invent this stuff, it is not rocket surgery, read Godin and
do some modelling.
Cheers, Andrew
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