SIGIA-L Mail Archives: [Sigia-l] Initial Stakeholders Meeting
[Sigia-l] Initial Stakeholders Meeting
At 09:19 AM 11/10/2004, Jared M. Spool wrote:
>I'm concerned that using a technique like this at an initial meeting could
>set a direction that is hazardous to the project. Keith's excellent test
>focuses purely on navigation. It assumes that the page under stress
>*should* be on the site. It doesn't ask whether the content on the page is
>useful, or whether it's complete, or if it's even important to the success
>of the enterprise.
>If you start with Keith's test and not address those issues, I'd be afraid
>that you'll divert the stakeholders to thinking that navigation,
>independent of the value of the content, is the most important thing on
>which to focus. I don't think that's what you want to do.
I'm strongly with Jared on this one!
The first meeting should address one set of questions: What are the
goals? What's the business problem to be solved? What's the business
result to be achieved?
At first, the stakeholders may reject these questions as trivial. "Of
course, we need a more modern site", they'll declare. Then they'll
probably want to talk about the new technology it should incorporate, how a
content management system ought to be part of the solution, or some other
But our job is to pull the meeting back on track: "How will we know that
we've succeeded?", we can ask. Or, "What should be measurably different,
after this project is well done?".
My typical experience of this dialog is five difficult awkward minutes, and
then an energetic and important sharing of concerns and goals that comes as
a surprise to almost everybody presant.
ARTHUR FINK Consulting arthur_at_arthurfink.com
Ten New Island Avenue Listening to users
Peaks Island, Maine 04108 Designing for people
www.ArthurFink.com User interfaces that work
207 . 766 . 5722 Progress training + consulting
Get a professional USER EXPERIENCE REVIEW of your products
(Listening to and watching YOUR USERS)
This archive was generated by hypermail 2.1.6
: Fri Jun 03 2005 - 03:48:42 EDT