[Sigia-l] Familiarity or Consistency

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How do people deal with the issue of familiarity versus consistency? For
example, if you wanted to reduce a number of disparate systems to have a
single Web-based interface, what methods (empirical or theoretical) do
you use to find the best solution?

Secondly, how strong a part does familiarity play in designing [Web]
interfaces? Does familiarity slowly turn into 'useability' as more people
instinctively look to certain areas of the screen for certain items, or
utilise features (e.g. menu's) in familiar ways? I would assume this
spans not only placement choices and functionality, but also vocabulary as
well.

Thanks,

Charlie

Charlie

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