SIGIA-L Mail Archives: RE: [Sigia-l] Questioning common test sc
RE: [Sigia-l] Questioning common test scripting
From: Dr. Marios Pittas (marios_at_pittas-associates.com)
Date: Tue Jun 10 2003 - 05:42:24 EDT
"Listera" wrote:
> If you're very nice to me, I might overlook (consciously or
subconsciously)
> problems I may otherwise not tolerate or work extra hard to locate
problems
> just to be polite/considerate/helpful. As the interviewer, you may never
> know what I really feel.
Lots of other data collected during tested will help guide you to evaluate
the
difficulties the user experienced during a test session, for example: time
to
complete tasks and subtasks measured through video recordings.. number of
errors
program logs of the users interactions captured through the system..
> Now, I'm all for having 'conversations' with (potential) users; they are
> invaluable. But they are just that: informal conversations. Like the
> difference between telling someone what you think and testifying under
oath
> for a capital case.
I know that you are not suggesting that we should be doing changes after
every informal
conversation, but how would you go about it deciding whether a problem
suggested by a
user is an isoltated incident, or exists only in a specific group of
people.. or or..
thus the need for established processes, methods and techniques..
> Hopefully, you're not putting a patina of "oh-so-scientific, white-coat
> usability engineering" stuff on all this.
Hm..
Marios
-----Original Message-----
From: sigia-l-admin_at_asis.org [mailto:sigia-l-admin_at_asis.org]On Behalf Of
Listera
Sent: Tuesday, June 10, 2003 4:07 PM
To: sigia-l_at_asis.org
Subject: Re: [Sigia-l] Questioning common test scripting
"Mitchell Gass" wrote:
> I emphasize throughout each session how much we value their thoughts and
how
> what we're learning can help us improve the design. The point here is that
the
> situation in a usability test is not static; I can intervene to help
> participants feel more comfortable and be more engaged.
At what point do you cross the Pavlovian line?
If you're very nice to me, I might overlook (consciously or subconsciously)
problems I may otherwise not tolerate or work extra hard to locate problems
just to be polite/considerate/helpful. As the interviewer, you may never
know what I really feel.
Now, I'm all for having 'conversations' with (potential) users; they are
invaluable. But they are just that: informal conversations. Like the
difference between telling someone what you think and testifying under oath
for a capital case.
Hopefully, you're not putting a patina of "oh-so-scientific, white-coat
usability engineering" stuff on all this.
Ziya
Nullius in Verba
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