SIGIA-L Mail Archives: RE: [Sigia-l] Usability testing into the
RE: [Sigia-l] Usability testing into the dustbin?
From: Donna M. Fritzsche (donnamarie_at_amichi.info)
Date: Wed May 07 2003 - 11:11:06 EDT
>"knowledge about making software usable that can be brought to bear"
>Great - what is that knowledge? Can you share some of it with us in say,
>10 principles or heuristics?
> - Richard Dalton
In the study of expert system design or subject matter expert
interviewing the following concept has been explored: people who are
very good at doing something don't necessarily have the ability to
break that knowledge down into its component parts,steps, attributes,
or qualities. It has become "compiled" knowledge. One of the roles
of the expert system designer than becomes to coax that information
out of the expert or to get at it from another point of view.
Another way of looking at this discussion: the fact that a good
artist cannot necessarily tell you in words how or why them make
artistic design decisions, does not preclude them from making the
right design decisions.
The same might be said about how, why or when scientists make
break-through discoveries. Unfortunately, its not all about rules.
Sometime people just "know".
My .02 cents.
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: Sun Nov 23 2003 - 22:55:48 EST