SIGIA-L Mail Archives: Re: [Sigia-l] intranet ROI musings
Re: [Sigia-l] intranet ROI musings
From: Listera (listera_at_rcn.com)
Date: Mon Nov 18 2002 - 21:16:23 EST
"Eric Scheid" wrote:
> As to developing crappy systems ... why do you think phone-tree systems are
> so damn popular, replacing personalised service?
You're missing the point: *tasked* to design a phone-tree system (or
anything else, for that mater) you *can* do a good job or a lousy one.
Whether to have a phone-tree system or people-based one is often not the
bailiwick of an IA, but (once 'tasked' as was posited) making it the best
that it can be is.
> It's a fact of human nature that an increase in capacity to supply is
> usually matched by an increase in consumption - which is why building more
> roads and highways will usually result in simply more traffic, not less
Given that argument, we don't give up and stop building roads or build
crappy ones. One assumes the designers/builders have some sense and use it
to make decisions.
> It's not really in the purview of an IA to handle these questions, as you say,
> though that doesn't mean the IA should just climb down into his private silo
> and remain blissfully ignorant.
A letter of resignation is always an option, in my book.
When replying, please *trim your post* as much as possible.
*Plain text, please; NO Attachments
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: Sun Nov 23 2003 - 22:55:28 EST