SIGIA-L Mail Archives: Re: [Sigia-l] intranet ROI musings
Re: [Sigia-l] intranet ROI musings
From: Listera (listera_at_rcn.com)
Date: Mon Nov 18 2002 - 21:16:23 EST
"Eric Scheid" wrote:
> As to developing crappy systems ... why do you think phone-tree systems are
> so damn popular, replacing personalised service?
You're missing the point: *tasked* to design a phone-tree system (or
anything else, for that mater) you *can* do a good job or a lousy one.
Whether to have a phone-tree system or people-based one is often not the
bailiwick of an IA, but (once 'tasked' as was posited) making it the best
that it can be is.
> It's a fact of human nature that an increase in capacity to supply is
> usually matched by an increase in consumption - which is why building more
> roads and highways will usually result in simply more traffic, not less
> congestion.
Given that argument, we don't give up and stop building roads or build
crappy ones. One assumes the designers/builders have some sense and use it
to make decisions.
> It's not really in the purview of an IA to handle these questions, as you say,
> though that doesn't mean the IA should just climb down into his private silo
> and remain blissfully ignorant.
A letter of resignation is always an option, in my book.
Best,
Ziya
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