SIGIA-L Mail Archives: [Sigia-l] User satisfaction vs. dissatis
[Sigia-l] User satisfaction vs. dissatisfaction ratios for unsolicited feedback
From: Richard Law (rlaw_at_cisco.com)
Date: Wed Oct 16 2002 - 16:16:08 EDT
I believe it has been shown that unhappy (unsatisfied) users will provide
negative feedback far more often than happy (satisfied) users provide
positive feedback for a web site.
If users are given a method to provide unsolicited feedback (e.g., a
feedback link on a web page), will that feedback usually be negative vs
positive?
Does anyone have any stats or reference information on a user satisfaction
vs. dissatisfaction ratios for unsolicited feedback?
Thanks!
Richard
.....................................................
Richard Law / name
Information Architect / role
Cisco.com User Experience / group
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