SIGIA-L Mail Archives: Re: [Sigia-l] Use of "FAQ'
Re: [Sigia-l] Use of "FAQ'
From: diannes_at_dbfields.com
Date: Fri Sep 13 2002 - 14:15:47 EDT
On Fri, 13 Sep 2002, Joe 10 wrote:
> Just as interesting to me would be:
> Does the concept of "Frequently Asked Questions" map correctly to a
> general audience.
Interesting question, and I hope someone has some cites to
studies on this.
However, my own experience has been that using "FAQ" or similar
as a hyperlink is somewhat problematic as it is a *format* (i.e.
question/answer) rather than being descriptive of the content of
a particular resource. I've seen links that were labelled simply
"FAQ" that led to information about a company, information about
the company's website, information about the company's hiring
practices, information about a particular product, and so on,
with no way of determining what type of information is there
without clicking. I would rather expect a hyperlink reading
"FAQs about our hiring process" to be more useful than just
"Frequently Asked Questions."
JFWIW,
Dianne
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