SIGIA-L Mail Archives: Re: SIGIA-L: A specific ROI question
Re: SIGIA-L: A specific ROI question
From: Richard Hill (rhill_at_asis.org)
Date: Fri Apr 05 2002 - 15:18:42 EST
[Forwarded for Amy Kahn <amy_at_conman.zoned.net> Dick Hill ]
Consistency in look and feel between applications provides a sense of
familiarity and comfort to a user, making them less likely to become
lost/confused. Less investment needed in support/training.
On Fri, 5 Apr 2002 albert.m.selvin_at_Verizon.com wrote:
> Have there been any studies/articles/postings on the following specific
> What's the ROI (or cost/benefit, or business justification, etc.) from
> putting a common look and feel on existing/legacy web-based transactional
> applications? The situation would be a (hypothetical, imaginary) large
> company that provides multiple discrete web-based transactional (legacy)
> systems to its external customers. For many reasons true application
> integration is a ways down the road, but a proposed first step is to apply
> a common look and feel, consistent controls and screen placement, common
> nomenclature etc. to the existing applications. How can this be justified
> to a business person?
> Any help appreciated. I will summarize. (I did look around some on the
> IAWiki but didn't find a direct answer; pointers appreciated).
> Thanks --
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