SIGIA-L Mail Archives: Re: SIGIA-L: Outlining a Business Process
Re: SIGIA-L: Outlining a Business Process
From: Joe 10 Enterprises (joe_at_joe10.com)
Date: Wed Jan 09 2002 - 12:54:27 EST
The gang at http://xplane.com/ do a pretty neat job of that sort of
thing. Hopefully we all do!
HTH,
/Joe
At 2:47 PM -0800 1/8/02, Faith D'Lamater wrote:
Sorry, I forgot to change the subject of my original message. I'm new to this!
-----Original Message-----
From: Faith D'Lamater
Sent: Tuesday, January 08, 2002 5:45 PM
To: SIGIA-L
Subject: RE: SIGIA-L: Net Applications
I'm looking for good examples of outlining a complex business process
simply to a new customer. Can anyone point me to examples? Those
with graphical representations and cues would be particularly helpful.
My client's site fails to engage new customers. As well, the client
has a particular need to enable lower-volume customers to be
self-serviceable. I believe this requires a high-level explanation
of what customers can/need do (as well as a detailed explanation).
I'd especially like to come up with a system (made up of graphics,
numbers, or other cues) that can introduce the steps of the business
process, and later serve as a reminder of next steps.
Thanks in advance for any advice and/or examples you can share.
Faith
Faith A. D'Lamater
Information Architect
nexgenix
New York, NY
cell 646-263-5225
--
Joe Tennis
Information Design Honcho
Joe 10 Enterprises
2430 5th Street
Studio L
Berkeley, CA 94710
510-649-1744
joe_at_joe10.com
http://www.joe10.com
Usability Consulting | Information Architecture | Interface Design
for Web, Wireless and Interactive Media
-------------------------------------------------------
Drop by my Wiki:
http://www.joe10.com/wiki
-----
or my BLOG:
http://joe10.blogspot.com/
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