SIGIA-L Mail Archives: Re: SIGIA-L: Patricia Seybold's Customer
Re: SIGIA-L: Patricia Seybold's Customer Scenario Methodology
From: Tim Salam (ia_at_timsalam.com)
Date: Mon Nov 12 2001 - 16:51:46 EST
> Tim, I think you need to look into the process more. It is a very specific
> process for creating a customer scenario. The idea of customer scenario
> isn't what is being patented, but the methodology that they use to achieve
> it. It is as different as can be while still being User Centered focus.
If that's the case, it sounds very interesting. I look forward to any
opportunity to view this concept in better detail. How? No clue... If anyone
has an explanation, description or some notes to share that has worked with
Seybold's Customer Scenario methodology, I'd be grateful to get that info.
What I'm most interested in is how the research is done to determine the
scenarios. What sources are used? Are there particular areas of
concentration?
Any info would be appreciated. Thanks in advance!
tim salam
information architect
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