SIGIA-L Mail Archives: RE: SIGIA-L: Throwing mud: cartographic
RE: SIGIA-L: Throwing mud: cartographic representation of site structure
From: Teddy Carroll (tcarroll_at_fulltilt.com)
Date: Wed Aug 22 2001 - 15:41:16 EDT
The idea is not to create a where users *must* use a site map, help, or
"devices of abstraction" but to have them as options available to those who
choose to use them as either a matter of preference or necessity. To do
otherwise is too place your assumed skills in IA and design above the needs
or wishes of users.
Teddy "Chuck" Carroll
User Experience Consultant
From: Ziya Oz [mailto:ziyaoz_at_earthlink.net]
Sent: Wednesday, August 22, 2001 2:54 PM
Subject: Re: SIGIA-L: Throwing mud: cartographic representation of site
> It is not the site map that users need. They need information.
Right on. Give it to them, straight.
Just like the department store customers at the mall, they are not
interested in the structure, architecture or bird's eye view of your site.
(That's your domain as the IA/designer.) They are interested in getting
at the goods. They shouldn't have to refer to a site map, manual, help,
user guide or other devices of abstraction just to navigate the site.
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