SIGIA-L Mail Archives: Re: SIGIA-L: Creative Ways To Organize F
Re: SIGIA-L: Creative Ways To Organize FAQs
From: Jeff Lash (jeff_at_jefflash.com)
Date: Sat May 26 2001 - 00:24:43 EDT
> I'm wondering if anyone has see or worked on any Web sites where FAQs are
> handled in a really innovative or interesting way.
I was working on a FAQ for a website (unfortunately we got about 75% through
before it was canned for unrelated reasons) where the questions and answers
were done in a pseudo-interview format. Now, granted, this wouldn't work
well in every format, but this was for a fun/creative company and the
tone/attitude of the FAQ fit the tone of the site well. Basically, it was
similar to this...
Q: So, tell us how the company started.
A: Well, it started in my garage back in 1983. We had a drafting table set
up next to my lawnmower and drum set.
Q: You played the drums?
A: Yeah, I played in a band called The Whatevers.
Q: What kind of stuff did you play?
A: We only played covers of Herb Alperts tunes.
Q: Is he that trumpeter guy who had that album with whipped cream on the
cover?
A: Uh huh.
Q: Cool. So, anyway, back to the company...
A: Oh, yeah. We had a drafting table set up with a computer and...
You get the idea. In the course of the FAQ we answered some of the questions
that were frequently asked about the company. We also were planning on
creating a separate, more-serious FAQ for those who didn't like the
story-telling version.
Incidentally, as I said, it was never finished, but when I showed the FAQ to
other people working on the project and in the company in question, they
loved it. Will it work for SuperBigBusinessCorp? Probably not. Is it usable
(in the sense that it can be quickly scanned and used as reference)? Not
really. Is it fun to read (and write)? Definitely. Hey, you asked for
"creative" solutions...
Jeff Lash, currently unaffiliated
Affiliate me --> http://jefflash.com/resume/
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