SIGIA-L Mail Archives: Re: SIGIA-L: Jumping in
Re: SIGIA-L: Jumping in
From: Cindy Alvarez (calvarez_at_teamsphere.com)
Date: Thu May 03 2001 - 16:07:58 EDT
>Has anyone else come across this phenomenon? It has lead me to question
>whether site maps are deliverables or are they just part of our practice? --
>the practice being how we come to our conclusions/solutions.
I think this depends on what you're selling, in large part. A lot of
people here seem to be selling purely IA. If you're selling an entire
website creation package, or are a services provider, or are selling an
application, then perhaps IA is just a built-in part of the solution. I
say "just" not to diminish the amount of work that goes into it, but to
make the point that the client *doesn't have to know* about it.
Good IA is invisible to the end-user, and in my experience as an in-house
IA/UI Designer for software, the client just wants things to work. We
include IA work in the estimate, but don't necessarily show IA
deliverables. It reminds me of that cartoon with the mathematician
scrawling equations ... "and then a miracle occurs" ... and the solution.
IA and back-end systems integration are "the miracle". Our clients just
want things to work. They don't always care how.
>In my mind, the IA is the great communicator of the team, and if one of the
>deliverables isn't very successful at communicating, why do I keep showing
>it to the client? In practice, I'm showing them less and less. When I do,
>it's more as a productivity thing than a communication thing.
The vast majority of my deliverables are internal, and I don't use sitemaps
because everyone (including me, sometimes) hates them. ha! Seriously,
while I make sitemaps, I don't present them -- I present clickable
prototypes with detailed follow-up documentation. Our engineers like the
precision, they're super fast to change, and our QA person can use them for
Senior Web/UI Designer
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: Sun Nov 23 2003 - 22:54:38 EST