SIGIA-L Mail Archives: Re: SIGIA-L: off topic: management was:R
Re: SIGIA-L: off topic: management was:Razorfish lawsuit
From: dhuston_at_closerlook.com
Date: Fri Aug 11 2000 - 19:41:11 EDT
At closerlook, we do have formal signoff processes. However, that still
does not gaurantee that a client won't change their minds. The important
thing is to make sure that you can always point back to the decisions they
made in the documentation. This does not mean that the documentation is a
crutch for good recommendations, but documenting all you can and making the
client sign off before moving forward (many times by literally signing a
document, but not necessarily at a granular level, just for major
deliverables and milestones), you at least get some CYA protection from
litigations. As mentioned, this takes place at the end of our major stages
(Strategy, Solutions Analysis, Design, Development), and we will usually
not move forward with the project until the client has given their
approval. Also, status reports for the external and internal teams on a
weekly basis can be a godsend if you need to refer back to the history of a
project.
d
ps - sorry for the late response. I'm actually transitioning from Senior
Producer to Information Designer and am effectively working two jobs. I'm
finally catching up to ASIS emails.
Gunnar Swanson <gunnar_at_pobox.com> on 07/20/2000 12:27:16 PM
To: sigia-l_at_asis.org
cc: (bcc: Dennis Huston/Closer Look Creative/US)
Subject: SIGIA-L: off topic: management was:Razorfish
lawsuit
This isn't specifically an IA question but it seems that many of you are
involved to some degree in project management.
It strikes me that the accounts of IAM.com problem indicate that Razorfish
had some reason to believe that their client was happy with the progress of
the work but that the client did not share that belief.
Do your organizations have a formal client sign-off at particular stages of
a job?
At what stages does this take place? How long after a presentation does a
client usually have to accept or reject the work? Is the acceptance
explicit (like they sign something) or implicit (like they perform some act
that starts the next stage)?
Gunnar
----
Gunnar Swanson Design Office
59 North Linden Drive
Ventura CA 93004-1236
v: +1 805 647 7000
f: +1 805 647 7754
e: gunnar_at_pobox.com
director, multimedia program
California Lutheran University
v: +1 805 493 3241
e: gswanson_at_clunet.edu
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